Payments, cancellations, and fees

About payments

How Mapmelon payments work (deposit + remaining balance)

When a coliver books through Mapmelon, there are two separate payments:

1) The “Deposit” you see is the Mapmelon Fee (10%)

At checkout, Mapmelon charges a booking fee equal to 10% of the total booking amount (the “Mapmelon Fee”).

• This is what appears as the deposit.
• It is paid to Mapmelon.
• It is kept by Mapmelon as the platform fee.

2) The remaining balance is paid to the coliving

After the booking is confirmed, the coliving collects the rest of the payment directly from the guest.

The coliving decides how and when to charge it, for example:

• on arrival
• before arrival
• in installments
• any other method the coliving prefers

Mapmelon does not collect the remaining balance.

Cancellations

Guest cancellations

Guests can cancel their booking from the booking page, based on the cancellation policy chosen by the coliving.

Where the coliving sets this:
Listing > Booking > Settings

Coliving cancellations

The coliving can also cancel a booking from the booking page.

Bookings on Mapmelon are auto-confirmed at the moment the guest books, which is why colivings are responsible for keeping their availability, length-of-stay rules, and pricing accurate and synchronized (typically via iCal, Channel Manager, or PMS).

Host Cancellation Fee (when a coliving cancels for host-controlled reasons)

If a coliving cancels a confirmed booking because of a host-controlled inaccuracy — namely:

• Dates Unavailable (the requested dates aren't actually available, e.g. because iCal wasn't synced),
• Length Not Allowed (the stay length violates the coliving's own configured rules), or
• Price Incorrect (the listed or confirmed price was incorrect),

then:

• the guest is refunded in full (including the Mapmelon Fee), and
• the coliving pays a Host Cancellation Fee equal to the guest's deposit (i.e. the Mapmelon Fee for that booking), which covers Mapmelon's processing and operational work.

Mapmelon issues a Stripe payment link to collect the Host Cancellation Fee; the coliving has 48 hours to pay, after which the guest is refunded.

Repeated host-controlled cancellations may lead to delisting from Mapmelon and, where applicable, a re-listing fee.

If the coliving offers an acceptable alternative (e.g. different dates or accommodation) and the guest explicitly agrees in writing without paying more than originally agreed, the Host Cancellation Fee may be waived at Mapmelon's discretion.

Full details are in the Supplier Terms, section 4.3.